For Users

What is Just Eat Pay?

Just Eat Pay is a flexible food allowance given to you by your employer. You can use the allowance to order/pick-up food online via Just Eat or offline at restaurants with the Just Eat Pay Card.

I want my company to subscribe, how does it work? 

Great! You can refer your company to this page to get more information and register.

How can I order online using my Just Eat allowance?

1. Log in to our website or app with the email address linked to your Just Eat allowance.
2. Select pickup or delivery, find your favourite bites and continue to the checkout page by clicking "Order".
3. On the checkout page, your allowance will be automatically deducted from the total amount.

If your allowance covers the full amount, the order can be completed. If the allowance doesn't cover the total amount, the remaining balance can be paid with another online payment method.

Who can I contact if I have questions or issues?

For detailed questions about your allowance (i.e., which days of the week you can use it) please contact your company's Just Eat Pay administrator. The administrator is often a member of the HR or benefits team. Unfortunately, our Just Eat teams are not able assist with this.

I have not received the activation email yet. What can I do?

Please make sure to check your spam inbox first. If you did not receive the activation email, please contact your organisation’s Just Eat Pay admin. 

How do I activate my account for Just Eat Pay?

To connect your allowance to your Just Eat account, you simply need to activate your account for Just Eat:

1. Click 'Activate now' in the activation email you receive.

If you haven't received the activation email, please make sure to first check your spam inbox. If you still haven't received the activation email, please contact your company’s Just Eat Pay administrator or event organiser and ask them to resend it.

2. If you already have a Just Eat account, you can log in and link your Just Eat Pay allowance to this account. If you don’t have an account or prefer to receive your allowance on a new account, you can create a new one.

3. Log in to your Just Eat account via our website or mobile app. Your available allowance will be visible in the main menu.

Should I connect my Just Eat Pay allowance to my existing Just Eat account or should I create a new account?

It's up to you! Some people prefer to connect their Just Eat Pay allowance to their professional email address if the allowance is provided by their company.

Where do I log in to order using my Just Eat Pay allowance?

Go to the Just Eat app or website. Click the menu icon and log in with your account details. Order from the restaurant of your choice. If your Just Eat Pay allowance is available, you will see it on the checkout page.

Why isn't my Just Eat Pay allowance available right now?

Your company or event organiser may set restrictions on when and where your Just Eat Pay allowance is available. Please contact your Just Eat Pay administrator if you have questions.

Something went wrong and now my Just Eat Pay allowance is gone. What can I do?

We're sorry that you're experiencing some technical issues. Your allowance will be available again within 30 minutes. Please wait and try again.

Why can't I use my Just Eat Pay allowance when ordering from cash-only restaurants?

Just Eat Pay is a digital payment method. This means cash-only restaurants cannot accept Just Eat Pay as a payment method.

Where can I pay with the Just Eat Pay Card?

The Card can be used only offline and is limited to restaurants, cafes, and other food establishments that accept Mastercard debit. It does not work for online payments.

There's a sticker on the Card that says "Use at selected locations only". What does it mean?

The Card use is limited to establishments in the food and beverage industry only, such as restaurants, cafes and bakeries. As a rule of thumb, think of locations where only prepared meals and beverages are being sold. This means it cannot be used at locations that sell other items, such as supermarkets, clothing stores or petrol stations. It is also limited to offline usage, meaning it does not work for online payments.

How do I activate my Just Eat Pay Card?

Simply enter your PIN when paying with your new card to activate it. The PIN will be sent to you in a separate letter.

What if I want to pay for something that exceeds my daily allowance?

You will need to ask the merchant to split the payment. For example, if your daily limit is £7, you could pay that with your Just Eat Pay Card and the remaining amount with another card, cash, or other forms of payment.

What can I do if I lose my card?

Please contact your organisation's Just Eat Pay administrator for support.

I lost my PIN. How can I get a new one?

Please contact your organisation's Just Eat Pay administrator for support.

Is Just Eat Pay Card a credit card?

No, it is a debit card which stores your Just Eat Pay allowance.

Do I collect points with my Just Eat Pay Card?

Points can only be collected by ordering online. Offline card transactions therefore are currently excluded.

Are the purchases I make with the Card visible to my employer?

No, your employer will not be able to see what you have purchased with your card.

For Admins

What is Just Eat Pay?

Just Eat Pay is our flexible food solution for your employees. Offer them a food allowance as employee benefit and allow your teams to enjoy a delicious lunch with colleagues, coffee on-the-go, or afternoon snack - no matter where they work.

I have requested more information through the website, what now?

You will be contacted by our team within 2 business days.

I didn’t receive an activation email, what can I do?

Please check your spam and other folders first. If you can't find it there, go to this link and click "Forgot password?"

My account is blocked, what can I do?

Your account will be unblocked automatically after one hour. If you need any urgent assistance, please contact your Just Eat for Business account manager.

How can I edit allowances?

In the user settings, select the group you want to edit the allowances for. Then, click on the three dots on the top-right corner and choose “Edit.” A pop-up will appear where you can edit the allowances.

I have added users, but they don't see their allowance. What can I do?

It could be that your company is not active yet. If you see an activation banner at the top of the screen, this is the case. It could also be that the users’ group is not active. Select the group, click on the three dots and choose "Activate." If everything is already active and the issue continues,  please contact your Just Eat for Business account manager.

I have deleted a user, but want to use their email address for another user. How can I do this?

Unfortunately this is not possible, as the email address is linked to a personal Just Eat Pay account.

I have added users to a budget group during the month. How much allowance will they receive?

Currently, the users will receive the full monthly allowance set for this budget group. We are working to change this to a proportional amount depending on the start date.

What permission levels are there for admins?

Main admin: all rights.
Admin: all rights except for managing admins.
Viewer: no editing rights.

I have moved existing users from one budget group to another budget group with different rules. How much allowance will they receive?

Existing users who are moved between groups will receive the allowance according to their current group, minus any allowance used while in another group in the same time period.

My company is already signed up to Just Eat Pay, how do I request cards?

All eligible companies will be able to request cards for activated employees via the 'Users' tab in the Admin portal. If you need help with this, please contact your Account Manager.

My company does not have Just Eat Pay yet, how do I sign up for the Just Eat Pay Card?

Simply fill in the form on this page and we'll help you get started.

How will I receive the cards?

The cards will be sent directly to your office address in bulk.

What are the costs for using the Card?

There are no additional costs to your company. The same commission applies for both Card transactions and online orders using Just Eat.

Where can the card be used?

The Card can be used only offline and is limited to restaurants, cafes, and other food establishments. It does not work for online payments.

Can different budget rules be set for the Card and the online allowance?

Currently not.

What do I need to do when a user loses their card?

Set the Card Status to Disabled in the Admin portal and order a new Card.

What does KYC mean?

Adyen is our issuing partner for the Just Eat Pay cards and has an obligation to know their clients. Payment industry regulations require Adyen to verify the identity of its clients to help prevent fraudulent activities. This means that before cards can be issued for you, you need to go through a Know Your Customer (KYC) verification process.

Can the Card be used cross border?

Yes, it is possible to enable a global coverage for the Card.

Will I receive separate invoices for transactions on the Card and those made online?

No, both online and Card transactions will be on one invoice.

Can the Card be used for online purchases?

No, the Card only works offline. The digital Just Eat Pay product is there for online use.

Couldn't find what you were looking for?

Don't just take our word for it

Find out how good food has made our customers great.

"Just Eat for Business takes so much stress away from my role. No matter the number of people or the amount of dietary requirements, they always make sure we get the perfect monthly plan and fantastic quality food!"

Emily

Workplace Manager

"The food is delicious and always has an amazing service team! So many options to choose from on the Just Eat for Business website and our Account Manager always helps us book in and organise them!"

Rachael

Office Manager

"Our account manager organises our monthly Meal Plan and is always helpful when putting together events or any last minute orders. Ordering all food and drink from one place has made life easier."

Caitlin

Office Manager
van
5 million

Meals delivered

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600+

Vendor partners

people
30,000+

People fed every week

office
600+

Companies who order every week

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