Just Eat Pay is a flexible food allowance given to you by your employer. You can use the allowance to order/pick-up food online via Just Eat or offline at restaurants with the Just Eat Pay Card.

Great! You can refer your company to this page to get more information and register.

1. Log in to our website or app with the email address linked to your Just Eat allowance.
2. Select pickup or delivery, find your favourite bites and continue to the checkout page by clicking "Order".
3. On the checkout page, your allowance will be automatically deducted from the total amount.

If your allowance covers the full amount, the order can be completed. If the allowance doesn't cover the total amount, the remaining balance can be paid with another online payment method.

For detailed questions about your allowance (i.e., which days of the week you can use it) please contact your company's Just Eat Pay administrator. The administrator is often a member of the HR or benefits team. Unfortunately, our Just Eat teams are not able assist with this.

Please make sure to check your spam inbox first. If you did not receive the activation email, please contact your organisation’s Just Eat Pay admin. 

To connect your allowance to your Just Eat account, you simply need to activate your account for Just Eat:

1. Click 'Activate now' in the activation email you receive.

If you haven't received the activation email, please make sure to first check your spam inbox. If you still haven't received the activation email, please contact your company’s Just Eat Pay administrator or event organiser and ask them to resend it.

2. If you already have a Just Eat account, you can log in and link your Just Eat Pay allowance to this account. If you don’t have an account or prefer to receive your allowance on a new account, you can create a new one.

3. Log in to your Just Eat account via our website or mobile app. Your available allowance will be visible in the main menu.

It's up to you! Some people prefer to connect their Just Eat Pay allowance to their professional email address if the allowance is provided by their company.

Go to the Just Eat app or website. Click the menu icon and log in with your account details. Order from the restaurant of your choice. If your Just Eat Pay allowance is available, you will see it on the checkout page.

Your company or event organiser may set restrictions on when and where your Just Eat Pay allowance is available. Please contact your Just Eat Pay administrator if you have questions.

We're sorry that you're experiencing some technical issues. Your allowance will be available again within 30 minutes. Please wait and try again.

Just Eat Pay is a digital payment method. This means cash-only restaurants cannot accept Just Eat Pay as a payment method.

The Card can be used only offline and is limited to restaurants, cafes, and other food establishments that accept Mastercard debit. It cannot be used in locations that sell other items, such as clothing stores or petrol stations. It is also limited to offline usage, meaning it does not work for online payments. 

The "popular spots" feature (available in-app and on the website) allows you to see at a glance what restaurants, cafes, and other food establishments are popular with other card users. 

The Card use is limited to establishments in the food and beverage industry only, such as restaurants, cafes and bakeries. As a rule of thumb, think of locations where only prepared meals and beverages are being sold. This means it cannot be used at locations that sell other items, such as supermarkets, clothing stores or petrol stations. It is also limited to offline usage, meaning it does not work for online payments.

Simply enter your PIN when paying with your new card to activate it. The PIN will be sent to you in a separate letter.

You will need to ask the merchant to split the payment. For example, if your daily limit is £7, you could pay that with your Just Eat Pay Card and the remaining amount with another card, cash, or other forms of payment.

Please contact your organisation's Just Eat Pay administrator for support.

Please contact your organisation's Just Eat Pay administrator for support.

No, it is a debit card which stores your Just Eat Pay allowance.

Points can only be collected by ordering online. Offline card transactions therefore are currently excluded.

No, your employer will not be able to see what you have purchased with your card.

The virtual Just Eat Pay Card is a virtual payment method that’s connected directly to your Pay allowance and is stored on your phone. Add it your digital wallet app (Google or Apple Pay), and use it to pay contactless in stores- there’s no PIN code you need to remember!

Once your Just Eat Pay admin issues your virtual card, you’ll get an email informing you that your card is waiting for you on your Pay account on the Just Eat app or website. Log in, navigate to the “Card” menu and click the ‘Add to digital wallet’ button. Follow the simple steps inside to retrieve your virtual card details, and copy them into your digital wallet. See a success message? Great! Your virtual card is now active and you can start using it to pay easily in stores.

Just Eat Pay is our flexible food solution for your employees. Offer them a food allowance as employee benefit and allow your teams to enjoy a delicious lunch with colleagues, coffee on-the-go, or afternoon snack - no matter where they work.

You will be contacted by our team within 2 business days.

Please check your spam and other folders first. If you can't find it there, go to this link and click "Forgot password?"

Your account will be unblocked automatically after one hour. If you need any urgent assistance, please contact your Just Eat for Business account manager.

In the user settings, select the group you want to edit the allowances for. Then, click on the three dots on the top-right corner and choose “Edit.” A pop-up will appear where you can edit the allowances.

It could be that your company is not active yet. If you see an activation banner at the top of the screen, this is the case. It could also be that the users’ group is not active. Select the group, click on the three dots and choose "Activate." If everything is already active and the issue continues,  please contact your Just Eat for Business account manager.

Unfortunately this is not possible, as the email address is linked to a personal Just Eat Pay account.

Currently, the users will receive the full monthly allowance set for this budget group. We are working to change this to a proportional amount depending on the start date.

Main admin: all rights.
Admin: all rights except for managing admins.
Viewer: no editing rights.

Existing users who are moved between groups will receive the allowance according to their current group, minus any allowance used while in another group in the same time period.

All eligible companies will be able to request cards for activated employees via the 'Users' tab in the Admin portal. If you need help with this, please contact your Account Manager.

Simply fill in the form on this page and we'll help you get started.

The cards will be sent directly to your office address in bulk.

There are no additional costs to your company. The same commission applies for both Card transactions and online orders using Just Eat.

The Card can be used only offline and is limited to restaurants, cafes, and other food establishments. It does not work for online payments.

Currently not.

Set the Card Status to Disabled in the Admin portal and order a new Card.

Adyen is our issuing partner for the Just Eat Pay cards and has an obligation to know their clients. Payment industry regulations require Adyen to verify the identity of its clients to help prevent fraudulent activities. This means that before cards can be issued for you, you need to go through a Know Your Customer (KYC) verification process.

Yes, it is possible to enable a global coverage for the Card.

No, both online and Card transactions will be on one invoice.

No, the Card only works offline. The digital Just Eat Pay product is there for online use.